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Nonconformity & corrective actions

Non-conformita-Reclami-Qsa

This feature manages opening, management, and closing of Noncompliance and Customer Feedbacks. Every occurrence is recorded, reported to the relevant parties, assigned to a manager, classified for data tracking and statistical purposes, and evaluated in order to identify improvements via corrective actions.  The module features tracking of commitments, communications, reports and tables to help gauge this aspect of business environment.

This feature also manages the planning, the progress and the evaluation of the Corrective Actions efficiency. Every occurrence keeps track of the source, allows identifying the timing, responsibilities and operative mode to improve it. It also allows for the following of it constantly during its realization; enhancing the deadline registers and reports. Email and message notifications involve staff in the realization and the control of actions. Reports, summary tables and indicators complete the features' overview of this module.

 

QSA.net meets the following requirements:

 Needs

Operating range of QSA.net

1

Promptly records any kind of problem found.

  • conformity management relate to NC on delivery? Does it relate to NC during production? Does it relate to NC during final testing? Others?
  • Are non-conformity reports issued?
  • Are records of the customers' complaints kept?

Opening, distribution and management of problems reporting (report originating from internal reports, customers or suppliers) in order to populate accurate and controlled lists.

2

Monitor the closing of problems found.

  • processed, downgrading, accepting condition, rejected)?
  • Who is responsible for approving the resolution of the non-conformity?
  • What actions are put in place when non-conformity is identified after delivery or during use?

Establishment of deadlines register to keep a check on the correct management of what was found, collecting of information and proof required to show what was done.

Identify possible corrective and/or preventive actions.

  • Who is responsible for activating the necessary corrective and/or preventive actions?
  • Is a non-conformity assessment conducted to eliminate its causes?

Cataloguing and support to planning possible corrective and/or preventive actions, or closing of the activities to conduct subsequent evaluations based on data analysis.

4

Actions planning.

  • Who is responsible for activating the Corrective and/or Preventive actions needed?
  • Has a Non-conformity test been done to eliminate its causes?

Documents cause analysis and expected improvement activities. It identifies who is responsible and the implementation schedules.

5

 Notifications and participation of the relevant staff.

Notifications regarding actions to relevant staff; collecting proof that expected activities have been approved.

6

Control activities progress.

  • Have the Corrective and/or Preventive Actions records and the check on their implementation been saved?

Monitoring the deadlines and the reporting on deadlines for checking on expected progress regarding activities.

 Testing the effectiveness of the actions. 

Recording proof relating to assessment regarding the effectiveness of the actions.