This feature manages opening, management, and closing of Noncompliance and Customer Feedbacks. Every occurrence is recorded, reported to the relevant parties, assigned to a manager, classified for data tracking and statistical purposes, and evaluated in order to identify improvements via corrective actions. The module features tracking of commitments, communications, reports and tables to help gauge this aspect of business environment.
This feature also manages the planning, the progress and the evaluation of the Corrective Actions efficiency. Every occurrence keeps track of the source, allows identifying the timing, responsibilities and operative mode to improve it. It also allows for the following of it constantly during its realization; enhancing the deadline registers and reports. Email and message notifications involve staff in the realization and the control of actions. Reports, summary tables and indicators complete the features' overview of this module.