Customers satisfaction


This feature manages planning and monitoring of those activities that evauate Customers satisfaction. By defining requirements and parameters of evaluation, it is possible to organize specific data collection efforts, evaluation and analysis of results, with the aid of performance gauges and summary tables. meets these requirements:



Operating range of


Monitoring customer satisfaction

•Does the company monitor information regarding the customer’s perception as to whether the organization has satisfied its requirements, using this monitoring as a measurement of the performance of its quality management system?

• Have methods been established to obtain and use this information?

Designing a collection system for the (direct and/or indirect) assessments relating to customer satisfaction; planning “campaigns” to collect data, evaluate and analyze results.