This feature manages planning and monitoring of those activities that evauate Customers satisfaction. By defining requirements and parameters of evaluation, it is possible to organize specific data collection efforts, evaluation and analysis of results, with the aid of performance gauges and summary tables.
QSA.net meets these requirements:
Operating range of QSA.net
Monitoring customer satisfaction
Designing a collection system for the (direct and/or indirect) assessments relating to customer satisfaction; planning “campaigns” to collect data, evaluate and analyze results.